Contracts › 16PBGC24F0050
16PBGC24F0050: This to Is to Improve Customer Service Scores Reported By a 3RD-PARTY Vendor Who Completes a Quarterly Participant Caller Survey. Psd Seeks to Improve Cx By Reducing the Number of Contacts & Paper Forms Customers Complete to Fulfill Requests.
Awarded to Serco Inc by Pension Benefit Guaranty Corporation.
$136.5Mobligated
$363.0Mpotential value
03 July 2027current end date
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| Contract | 16PBGC24F0050 |
|---|---|
| Vehicle | GS00Q14OADU132 |
| Awardee | Serco Inc |
| Awarding agency | Pension Benefit Guaranty Corporation |
| Awarding office | PENSION BENEFIT GUARANTY CORP |
| NAICS | 541330 Engineering Services |
| PSC | R499 Support- Professional: Other |
| Place of performance | VA |
| Offers received | 1 |
| Period of performance | 04 July 2024 to 03 July 2027 |
| Potential end | 03 July 2029 |
| Estimated recompete solicitation | ~Q1 2027 (estimate, ~6 months before expiry) |
Source: USASpending.gov (FPDS), public federal procurement data, as the agency reported it. Our record updated 03 October 2026. The solicitation date is an estimate from the end date, not a posted date.
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