U009--Customer Service & Professional Skills Training
Closed — responses were due 23 Oct 2026 · Unrestricted (full and open) · Department of Veterans Affairs (VA) · Decatur · NAICS 611430 · Solicitation 36C25927Q0026
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Description
Sources Sought Notice Sources Sought Notice Page 5 of 5 Sources Sought Notice *= Required Field Sources Sought Notice Page 1 of 5 This is NOT a solicitation or request for quote (RFQ). This is NOT a request for proposal (RFP). This is NOT a job advertisement for hiring employees. The VA is seeking QUALIFIED VENDORS to provide a very brief response to this notice including only just what is asked for in this notice below. This is sources sought notice to industry and the only information is posted on Contract Opportunities web page at SAM.gov. Sources sought means seeking qualified vendors. The attachments included on the Contract Opportunities page do not include any additional information. If your company is interested, please read this notice entirely and submit the required information, as requested herein. Department of Veterans Affairs Veterans Health Administration Member Services BRIEF SCOPE OF WORK (This is for information only) IMPORTANT NOTE: This Sources Sought is for market research purposes only (to determine the socioeconomic status of interested companies). No award will be made off this posting. The Department of Veterans Affairs (VA), Member Service Training and Quality Department is seeking comprehensive, scalable customer service and professional skills training solution to strengthen employee communication, customer engagement, service delivery, teamwork, and leadership capabilities. The Training and Quality Department requires a flexible online learning solution that provides Trainers with access to learning solutions that are practical, relevant, and engaging training that can be applied directly to day-to-day customer and workplace interactions. The solutions shall provide interactive, video-based learning content focused on customer service, professional communication, interpersonal effectiveness, and workplace soft skills. Training shall incorporate concise instruction, realistic workplace scenarios, knowledge reinforcement, and demonstrations of both effective and ineffective approaches to common customer and employee interactions. See attached Statement of Work. This is anticipated to be a commercial supply acquisition under the authority of RFO Part 8, Required Sources of Supplies and Services or RFO Part 12, Simplified Acquisition Procedures for Commercial Items. IMPORTANT NOTE: This RFI (Request for Information) is for information only. No award will be made from this RFI. QUALIFIED VENDOR: A qualified source shall be able to provide licensing that permits the Department of Veterans Member Service Training and Quality Department to utilize approved training content, concepts, methodologies, scenarios, exercises, and supporting materials into instructor-led training delivered to the authorized personnel. A qualified source shall also have current and valid registration in System for Award Management (SAM), https://www.sam.gov). A qualified source will also be able to comply with Limitations of Subcontracting pursuant to FAR 19.507. Please communicate via e-mail to Heather.Chase2@VA.Gov by 15:00 MST on October 23rd, 2026 as to your company s ability to perform service per this brief Scope of Work. If interested, please provide the following: Provide company s capability statement describing ability to provide equipment that meets or conforms to the salient characteristics listed above *include specification or brochure documents for confirmation of equivalent products* Company s business size in relation to NAICS 611430 and socio-economic category (SDVOSB/VOSB/WOSB/Small Business/Large Business): SAM UEI: FSS/GSA contract # (if applicable): Only written responses, to items 1 through 6 above, will be accepted at this stage. Information is being gathered for market research purposes only. Industry exchanges and vendor teleconferences are at the discretion of the Contract Specialist. This is not a request for quotes. DISCLAIMER: This is a Request for Information (RFI) from industry in accordance with Federal Acquisition Regulation (FAR) 15.201(e) and on the requirement, that exists for the VA Medical Center(s) identified in this RFI. This is not a request for quote and not a contract. This announcement is not a request for proposals; therefore, responses to the RFI are not considered offers and cannot be accepted by the Government to form a binding contract. This RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. Responders are solely responsible for all expenses associated with responding to this RFI. No classified information should be included in the RFI response. Should you have concerns regarding this RFI you may request to contact the Contracting Office that will be assigned this requirement by emailing the sender of this RFI. Questions must be addressed in writing to the Contract Specialist. Requests for VA-business sensitive information, to include VA budget information, VA acquisition planning information, acquisition methods, strategies and set-asides must be addressed via the VA FOIA process: https://www.va.gov/foia/ Thank you for your interest in doing business with the VA. To learn more about the VA Mission, Vision, Core Values & Goals visit https://www.va.gov/about_va/mission.asp To understand the latest updates on the Veterans First Contracting Program visit https://www.va.gov/osdbu/verification/veterans_first_contracting_program_adjustments_to_reflect_the_supreme_court_kingdomware_decision.asp To find out how to do business with the VA visit https://www.va.gov/osdbu/library/dbwva.asp
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