Lenel & Milestone Maintenance Support Services for Security Cameras

7/1/2026 : The purpose of this amendment is to post answer to questions. Department of Defense Defense Health Agency Performance Work Statement Lenel & Milestone On-Site Maintenance Support Services Operations Department Walter Reed National Military Medical Center, Bethesda, Maryland Solicitation Number: Version: Date: ? PART 1 1.0 GENERAL INFORMATION 1.1 This is a non-personal services contract to provide Lenel & Milestone On-Site Maintenance Support Services for the Operations Department at Walter Reed National Military Medical Center (WRNMMC), Bethesda, MD. 1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS. 1.3 Background: The OnGuard Access Control System (ACS) supports up to 32 doors or other access points and includes comprehensive event logging, notification and escalation. The ACS provides configurable system status and response actions such as system lockdowns. Detailed, credential-driven user records and access history are documented in pre-defined and custom reports. The System includes: Web Interface Blade Support Solid-State Design Video Integration API Support Automated System Management Mobile App 1.3.1 Certification requirement: To ensure continuous, secure, and optimal performance of the physical security infrastructure at WRNMMC, technicians are required to hold certifications for both the ACS and the VMS. These certifications validate the technicians' proficiency in handling the complex configuration, installation, and daily maintenance of these integrated security platforms. For the OnGuard ACS, technicians must achieve and maintain the Lenel S2 OnGuard 8.2 Core Certification, primarily obtained through the Lenel Certified Associate (LCA) track. This training ensures technicians are fully capable of managing the backend architecture such as database, Operating System, and SQL configurations as well as the physical hardware and daily operational workflows like alarm monitoring and cardholder management. For the Milestone VMS, technicians must complete the Milestone Knowledge Program, specifically securing the Technical Configuration 1 and Technical Configuration 2 certifications. This multi-tiered certification ensures that technicians possess the advanced technical proficiency required to deploy, configure, and maintain highly complex video management installations across the enterprise network. 1.3.2 OnGuard ACS requirement Breakdown Requirement Area Detail Required Certification Lenel S2 OnGuard 8.2 Core Certification (Lenel Certified Associate LCA track) Primary Objective Maintain technician proficiency to guarantee the uninterrupted operational status of the ACS systems at WRNMMC. System Maintenance Breakdown Backend Infrastructure: Database and Operating System (OS) setup, alongside SQL server configuration. Hardware Architecture: Installation, maintenance, and troubleshooting of access control panels and physical card readers. Operational Systems: Management of alarm monitoring systems and administration of cardholder databases. 1.3.3 Milestone VMS requirement Breakdown Requirement Area Detail Required Certification Milestone Knowledge Program: Technical Configuration Level 1 & Technical Configuration Level 2 Primary Objective Validate technician expertise in the comprehensive installation, configuration, and maintenance of complex VMS environments. System Maintenance Breakdown VMS Architecture: Installation and configuration of complex, enterprise-level VMS networks. System Operations: Ongoing maintenance of recording servers, live video routing, and associated integrated camera infrastructure. 1.4 Objectives: The contractor shall furnish two (2) Full-Time Equivalent (FTE) Lenel OnGuard certified maintenance technicians and one (1) Full-Time Equivalent (FTE) Milestone certified system administrator/technician to perform on-site tasks five (5) days per week. The hours of operation shall be 0800 to 1600 daily, on an annual basis. The base period of performance shall begin on July 1, 2026, and end on June 30, 2027. This agreement shall include four (4) consecutive one-year option periods, beginning on July 1, 2027, and ending on June 30, 2031. 1.5 Scope: Service and Maintenance shall be performed in accordance with the specifications and terms of this PWS and IAW contractors s Lenel & Milestone Support Services Proposal. 1.6 Period of Performance (PoP): Base Year July 1, 2026, through June 30, 2027 Option Year 01 July 1, 2027, through June 30, 2028 Option Year 02 July 1, 2028, through June 30, 2029 Option Year 03 July 1, 2029, through June 30, 2030 Option Year 04 July 1, 2030, through June 30, 2031 1.6.1 Transition: Transition-in/transition-out period. Reserved. 1.7 Administrative specifications 1.7.1 Place of performance: The work shall be performed at Walter Reed National Military Medical Center, Bethesda, Maryland. 1.7.2 Recognized Federal holidays: Fulfillment and delivery of orders may be required on Federal holidays. New Year s Day Labor Day Martin Luther King Jr. s Birthday Columbus Day President s Day Veteran s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day 1.7.3 Hours of operation: The contractor is responsible for conducting business Monday through Friday, from 0800 to 1600 on an annual basis, except on recognized Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. The contractor must always maintain an adequate workforce to ensure the uninterrupted performance of all tasks defined within this PWS when the Government facility is open. 1.7.4 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours. 1.8 Contractor travel: Not Applicable. 1.9 Other Direct Costs (ODC): Reserved. 1.10 Quality 1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor s QC program is the means by which the work complies with stated requirements. Government Quality Assessment and Improvement (QA&I). The Government will monitor the Contractor s performance under this contract using the quality improvement/assessment procedures established by WRNMMC. Additionally, the Contractor s performance is subject to scheduled and unscheduled review by a Quality Assurance Evaluator as defined by the WRNMMC QA Plan & AR 40-68. The contractor must provide a Quality Control plan within 30 days of contract award. After acceptance of the Quality Control Plan (QCP) the contractor shall receive the CO s acceptance in writing of any proposed change to his QC system. See Part 7, Technical Exhibit 1 - CDRL A001. 1.10.2 Quality assurance (QA): The government will evaluate the contractor s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). 1.11 Contractor personnel 1.11.1 CAC requirements: For all contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security point of contact (POC) will provide the Government all the required information per the DHA CAC request process current version 2.1, January 2018, or more recent when updated. See process attached at Part 7 Section 7.1.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel. 1.11.1.1 The contractor shall return all CACs to the COR upon the departure of the contractor(s). 1.11.2 Contractor onboarding and training. The contractor shall complete all requirements, training, and forms per the following DHA instructions: 1.11.2.1 The DHA s Onboarding Checklist for Contractor Employees is located at the DHA Onboarding and Offboarding Portal at: https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx 1.11.2.2 The contractor shall comply with onboarding requirements of the DHA for contractors needing to be issued CAC identification, including DoD- and DHA-directed training and forms submission, prior to network access, as displayed in the In/Out-Processing Portal at: https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx (note…