J065--ScriptPro Annual Service Contract

4 of 5 Product Description Template April 2013 DEPARTMENT OF VETERANS AFFAIRS NETWORK CONTRACTING OFFICE (NCO) 16 Veterans Health Care System of the Ozarks (VHSO) 1100 N College Ave, Fayetteville, AR 72703 REQUEST FOR INFORMATION 36C25626Q0829 BACKGROUND: The Veterans Health Care System of the Ozarks (VHSO) requires annual maintenance services for the ScriptPro Robotic Prescription Dispensing Systems and associated equipment. These services must include telephone support, remote support, and on site remedial and preventive maintenance under a firm-fixed-price contract consisting of a one-year Base Period and four additional one-year option periods, exercisable at the Government s discretion. All annual equipment services must adhere to OEM technical data, service bulletins, prescribed maintenance intervals, and warranty conditions. All service activities must follow current OEM approved procedures. The NAICS Code for this procurement is 339112. TASK: The following outlines the annual OEM compliance maintenance services for the ScriptPro Robotic Prescription Dispensing Systems and their associated equipment: - Provide telephone support Monday-Friday 8am-5pm, CST; Technical and Clinical Applications. - Provide emergency repair on equipment when notified of corrective action need by Biomed Representative, with one business day on site response time. - Include coverage of parts, labor, and travel to complete corrective maintenance. - Provide Priority parts delivery, including overnight shipment. - Provide licenses and updates for software and Operating Systems (OS). - Provide database updates. - Provide interface maintenance. The Government-Furnished Property are listed in the table below: 21.B.1 VAMC Fayetteville (AR) - Outpatient 1100 N College Ave, Fayetteville, AR 72703 CLIN Item Description Serial Number 1 Audio Package Setup/System Integration Audio Package Setup/System Integration for Notice Board 1-808767752 2 Audio Package Speaker Audio Package Speaker 1-808767725 3 Audio Package Speaker Audio Package Speaker 1-808767734 4 Audio Package Speaker Audio Package Speaker 1-808767743 5 Customer Hard Drive Retention HCI 2000/HCI 1000/WO Security Entitlement: Customer Hard Drive Retention HCI 2000/HCI 1000/Workflow Platform Server (per server) 1-1082962582 6 Customer Hard Drive Retention Robotic System Security Entitlement: Customer Hard Drive Retention Robotic System (per robot) 1-1082962590 7 Customer Hard Drive Retention Robotic System Security Entitlement: Customer Hard Drive Retention Robotic System (per robot) 1-1082962598 8 Customer Hard Drive Retention Robotic System Security Entitlement: Customer Hard Drive Retention Robotic System (per robot) 1-1082962606 9 Electronic Door Locks Electronic Door Locks for Robotic System 1-546314042 10 Electronic Signature Device Electronic Signature Device 1-1059425928 11 Electronic Signature Device Electronic Signature Device 1-1059425973 12 Electronic Signature Device Electronic Signature Device 1-1059425966 13 ENDPOINT SECURITY MANAGEMENT (PER PHARMACY) Endpoint Security Management (per pharmacy) 1-1082962982 14 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962638 15 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962646 16 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962654 17 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962662 18 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962670 19 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962678 20 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962686 21 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962694 22 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962702 23 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962710 24 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962718 25 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962726 26 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962734 27 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962742 28 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962750 29 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962758 30 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962766 31 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962774 32 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962782 33 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962790 34 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962798 35 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962806 36 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962814 37 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962822 38 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962830 39 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962838 40 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962846 41 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962854 42 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962862 43 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962870 44 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962878 45 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962886 46 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962894 47 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962902 48 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962910 49 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962918 50 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962926 51 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962934 52 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962942 53 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962950 54 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962958 55 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962966 56 ENDPOINT SECURITY (PER SERVER/CLIENT) Endpoint Security (per server/client computer) 1-1082962974 57 Eyecon 9420 Eyecon Model 9420 1-800289074 58 Eyecon 9420 Eyecon Model 9420 1-800289083 59 Eyecon 9420 Eyecon Model 9420 1-800289092 60 Eyecon 9420 Eyecon Model 9420 1-800289101 61 Eyecon 9420 Eyecon Model 9420 1-800289110 62 Eyecon Interface Controller Eyecon Interface Controller 1-800289018 63 Eyecon Interface Controller Eyecon Interface Controller 1-800289026 64 Eyecon Interface Controller Eyecon Interface Controller 1-800289034 65 Eyecon Interface Controller Eyecon Interface Controller 1-800289042 66 Eyecon Interface Controller Eyecon Interface Controller 1-800289058 67 Full Disk Encryption (per server computer/HCI VM) Full Disk Encryption (per server computer/HCI VM) 1-1082962614 68 Full Disk Encryption (per server computer/HCI VM) Full Disk Encryption (per server computer/HCI VM) 1-1082962622 69 Notice Board Prescription Notification Board 32" 1-1059472654 70 Notice Board XL Prescription Notification Board 40" 1-1059472665 71 Notice Board XL Prescription Notification Board 40" 1-1059472678 72 Notice Board XL Prescription Notification Board 40" 1-1059472690 73 Notice Board XL Prescription Notification Board 40" 1-808767695 74 Notice Board XL Prescription Notification Board 40" 1-808767710 75 Pharmacy Services Portal Pharmacy Services Portal Server 1-808767664 76 RAS Device License Package Workflow Management System RAS Device License Package (5 devices) 1-1082962574 77 Reinforced Bi-Fold Doors Reinforced Bi-Fold Doors 1-546314025 78 Remote Access Server for WMS Inbound Access to WMS Software for up to five sessions…