Portfolio Acquisition Executive, Medical Digital Solutions, (PAE MDS) End User Services (EUS) Area of Interest Application, Workflow, Adoption, and Change Support (AWACS)
Inactive on SAM.gov — responses were due 14 Sep 2026 · No Set aside used · Defense Health Agency (DHA), DoD · Rosslyn, VA · NAICS 541512 · Solicitation HT003826SC005-AOI0001
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A newer version of this notice has been posted. SAM.gov republished solicitation HT003826SC005-AOI0001 on 10 September 2026. This page is kept because it is a real record, but the current requirement, dates and attachments are on the latest version. Read the latest version →
What happened next
SAM.gov marked this notice inactive — responses were due 14 September 2026.
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FedSift read the solicitation and pulled out what decides a bid, quoting the document wherever it makes a claim. Analysed 30 August 2026.
What is being bought
End User Services (EUS) for Application, Workflow, Adoption, and Change Support (AWACS) leveraging a modern, outcome-based delivery model for the Military Health System.
Application and clinical workflow support.
End user enablement and adoption services.
Organizational change, communications, and trust management.
Seamless integration with enterprise ITSM and SIAM processes.
Scalable support for diverse user domains and environments.
Competition
Full and open competition — no set-aside restrictions; any responsible offeror may bid.
Deal-breakers
Late questions will not be considered.
“Questions received after September 2, 2026 11:00AM EDT will not be considered.” — p. 7
Late whitepaper submissions will not be considered.
“Submissions received after this date and time will not be considered.” — p. 7
Key risk
The Contractor must have implemented NIST SP 800-171 security requirements at the time of award.
“The Contractor shall, at the time of award, have implemented the security requirements prescribed in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171” — p. 10
With a free account:
A compliance matrix built from the package — every requirement with the page it came from, exportable to Excel
3 more deal-breakers
5 more key risks
How it will be evaluated — 3 factors
The strategic read: is this worth pursuing, and how to win it
Your fit score and a prime-or-sub recommendation for your company
All 3 documents in the package, downloadable as one ZIP
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Description
PAE MDS is interested in awarding FAR-based Contract (e.g., FAR Part 12) or Prototype Project Other Transaction Agreement (pOTA) under 10 U.S.C. 4022. Anticipate a 12-month base plus 4 12-month options for this AOI. AOI #1 AWACS leverages the competitive process under DHA Enterprise-Wide Commercial Solutions Opening (CSO) HT003826SC005, https://sam.gov/workspace/contract/opp/cd16b90540b7407fb4de1e028cea74d4/view Opportunity Overview: To maximize the value of the Department s health technology investments, PAE MDS is transitioning from legacy, labor-intensive support contracts to a unified, outcome-based EUS delivery model. Success in the EUS environment depends on delivering services precisely tailored to diverse user communities. A one-size-fits-all support model is unacceptable. The EUS ecosystem supports 11 distinct User Domains, ranging from point-of-care clinicians in garrison, to operational combat medics in disconnected environments, to the beneficiaries accessing the patient portal, as well as the highly specialized System Administrators, Biomedical Engineers, and local Information Technology (IT) support personnel who maintain these environments. Proposed solutions must demonstrate the flexibility to accommodate the unique workflows, priorities, and connectivity constraints of these diverse groups. This includes the inherent scalability to absorb new federal partners, seamlessly adapt enterprise workflows (e.g., MEPCOM), and tailor enablement materials for diverse components (e.g., National Guard) as the PAE MDS product ecosystem expands. While this AoI supports Defense Health Agency (DHA) and Military Service staff who interact with beneficiaries (the 11th User Domain), this AoI explicitly excludes a request to address direct, patient-facing digital engagement, which is reserved for Pillar 8 and may be addressed in a future AoI. The total EUS ecosystem is structured around eight integrated Service Pillars: Service Desk & Information Technology Service Management (ITSM) Application & Clinical Workflow Support (Focus of this AoI) Enablement & Adoption Services (Focus of this AoI) Disconnected Enabler Change, Communications, & Trust (Focus of this AoI) Service Intelligence & Governance Support Program Management & Service Integration Beneficiary Digital Experience While this specific AoI focuses exclusively on transforming and integrating Pillars 2, 3, and 5, Offerors must understand that these pillars do not operate in a silo. Any IT solution, automated framework, or workflow compliance strategy proposed under this AoI must be designed to seamlessly integrate with the broader EUS ecosystem, specifically, passing data to the enterprise ITSM Service Desk (Pillar 1) and supporting the overarching Government Service Integration and Management (SIAM) processes and integration authorities. Questions: Must be submitted via email to the POCs listed below no later than September 2, 2026, at 11:00 AM EDT. Answers will be posted collectively on SAM.gov no later than close of business (COB) on September 9, 2026. Questions received after September 2, 2026 11:00AM EDT will not be considered. Submission Deadline: Whitepapers must be fully uploaded to DoDSAFE by September 14, 2026, at 5:00 PM EDT. Submissions received after this date and time will not be considered. Cost of Preparation: Per the CSO terms, the Government is not liable for any costs associated with the preparation of materials submitted in response to this AOI. Important Instructions for Interested Parties: Interested parties are strongly encouraged to review the attached documents in their entirety for complete details regarding this opportunity, including submission requirements and other specific instructions.
Version history
SAM.gov has posted 4 notices under solicitation HT003826SC005-AOI0001, oldest first.
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