Inactive on SAM.gov — responses were due 8 Jul 2026 · Unrestricted (full and open) · Department of State · Canberra, Sydney, Melbourne, Perth · NAICS 561421 · Solicitation 19AS2026Q0016
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A newer version of this notice has been posted. SAM.gov republished solicitation 19AS2026Q0016 on 05 June 2026. This page is kept because it is a real record, but the current requirement, dates and attachments are on the latest version. Read the latest version →
What happened next
SAM.gov marked this notice inactive — responses were due 08 July 2026.
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Description
This is a firm-fixed-price contract for the provision of outside-of-business hours answering services for Mission Australia, including the U.S. Embassy in Canberra, U.S. Consulates General in Sydney, Melbourne, and Perth, and future Mission Australia locations in Brisbane and Adelaide. The answering service shall serve as the first point of contact after hours for the general public seeking to contact any Mission Australia facility. Callers after hours reach an answering machine at U.S. Mission facilities, which directs them to call the answering service in the event of an emergency. The contractor shall furnish managerial, administrative and direct labor personnel to accomplish all work as required in this contract. In general, the answering service will be required to field calls from across Australia and internationally, screen calls, provide limited information to callers, resolve calls that do not meet the threshold for onward forwarding within Australia, and direct emergency calls to the appropriate duty officer(s). Specific definitions of emergencies and information on relevant topics will be provided to the successful offeror and updated on a periodic basis. Updated to correct dates on SF-1449.
Version history
SAM.gov has posted 3 notices under solicitation 19AS2026Q0016, oldest first.
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