Solicitations › HOMELAND SECURITY, DEPARTMENT OF › NAICS 541611

Customer Service Operations

HOMELAND SECURITY, DEPARTMENT OF · Solicitation CFO_CUST_SVC_OPS · NAICS 541611 · Small Business Set Aside - Total · Closed

Solicitation details

Solicitation number	CFO_CUST_SVC_OPS
Notice ID	8ae534e62e0642999ce852e2cb2fdece
Agency	HOMELAND SECURITY, DEPARTMENT OF
Sub-tier	US IMMIGRATION AND CUSTOMS ENFORCEMENT
Contracting office	CHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES
NAICS code	541611
Product / service code (PSC)	R408
Set-aside	Small Business Set Aside - Total
Notice type	Presolicitation
Posted	04 August 2026
Response deadline	01 September 2026 (closed)
Place of performance	Washington, DC, USA

Description

The requirement is to support ICE/OFM in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The contractor will provide operational, technical, and administrative support for monthly, quarterly, and annual operations, including the Customer Billing Model (CBM), financial systems, and deliverables as outlined in the Performance Work Statement (PWS).

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