Customer Service Survey

Inactive on SAM.gov · Unrestricted (full and open) · Department of Education (ED) · Milan, MI · NAICS 541611 · Solicitation 3509_5456

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Solicitation details

Solicitation number	3509_5456
Notice ID	d771079526394a1c8b9ac4a596231226
Agency	Department of Education (ED)
Contracting office	FEDERAL STUDENT AID
NAICS code	541611 — Administrative Management and General Management Consulting Services
Product / service code (PSC)	R410
Set-aside	Unrestricted (full and open)
Notice type	Award Notice
Posted	14 October 2026
Response deadline	Not stated
Place of performance	Milan, MI, USA
Competition	Competitive

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Description

FSA had a need for measuring the performance of different student aid post-transaction processes, products, and services including the Free Application for Federal Student Aid (FAFSA), Title IV service providers, e-mail campaigns, contact centers, and potentially additional lines of business by way of customer satisfaction surveys using the American Customer Satisfaction Index (ACSI) methodology.

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Market context: ED and NAICS 541611

About the buyer and the industry, not this specific solicitation. Source: USASpending.gov award data, updated nightly.

In fiscal year 2026, ED obligated $80.9M across 43 contract actions under NAICS 541611.
30 contracts worth $100.6M in this category end within the next 18 months.

ED contracts under NAICS 541611 →

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