L052--Washington DC VAMC | Prosthetics Fitter(s) Needed | RFQ/SSN

A.1 STATEMENT OF WORK 1. Purpose The Contractor shall provide two Orthotic Fitters to support the Prosthetic and Sensory Aids Service (PSAS) at the Washington, DC VA Medical Center. The positions will support clinical and administrative functions related to the fitting, dispensing, adjustment, documentation, and inventory support of orthotic devices and therapeutic footwear, consistent with VA duties for Orthotic Fitter roles and VA therapeutic footwear policy. 2. Scope of Work The Orthotic Fitters shall perform services under the supervision and direction of VA clinical leadership and within applicable VA policies, procedures, and provider guidance. Duties shall include constructing, shaping, repairing, fitting, and dispensing common orthotic devices and non-custom orthotic soft goods, as well as supporting therapeutic footwear and in-shoe orthoses workflows. 3. Specific Tasks The Contractor shall ensure each Orthotic Fitter performs the following: Fit, size, and dispense non-custom orthotic soft goods, therapeutic footwear, and prefabricated orthoses. Construct, shape, and repair common orthotic/prosthetic devices from casts and/or clinician documentation. Assist in the repair, fitting, engineering, and dispensing of orthotic appliances under appropriate clinical direction. Take patient measurements and document fitting information and related clinical/administrative data in the medical record or other authorized system. Review consults or work orders for clarity and clinical appropriateness, and coordinate with clinicians as needed. Instruct patients on the proper use, adjustment, and care of prescribed devices and footwear. Maintain orthotic inventory, including patient-specific items and chemical/supply inventory, and submit requests through the applicable ordering system. Respond to telephone inquiries and provide general administrative support to the PSAS clinic. Participate in follow-up scheduling and device serviceability checks as directed by VA staff. 4. Staffing Requirements Two full-time Orthotic Fitters shall be provided. Each fitter should be certified in orthotic fitting, therapeutic shoe fitting, patient interaction, documentation, and inventory support in a healthcare or prosthetics/orthotics environment. Preferred qualifications may include certification relevant to orthotic fitting or therapeutic shoe fitting, consistent with VA hiring preferences for similar roles. The Registered/Certified Fitter shall be certified with the American Board for Certification in Orthotics and Prosthetics (ABC), the Board for Certification/Accreditation, International (BOC), or both. Further, the Fitter shall have completed an ABC/BOC-approved training/educational program and shall include a certificate of completion of this course with his/her resume. 5. Performance Standards Performance will be considered satisfactory when the Orthotic Fitters: Complete assigned fittings and device support accurately and on schedule. Maintain patient safety, professionalism, and confidentiality at all times. Document services clearly and completely. Support clinic workflow with minimal disruption and timely coordination. Comply with VA policies governing therapeutic footwear, in-shoe orthoses, and PSAS operations. 6. Government-Furnished Support The VA shall provide the facility, workspace, applicable policies, access to authorized systems, and clinical oversight required to perform the work. Any specialized tools, supplies, or equipment will be identified by the Contracting Officer or COR, as applicable. 7. Deliverables Two Orthotic Fitters assigned to the Washington, DC VA Medical Center. Daily clinical and administrative support for PSAS orthotic services. Accurate documentation of fittings, adjustments, and patient instruction. Inventory and supply support reports as requested by VA leadership. 8. Period of Performance This will be a six-month contract from 7-XX-XX to [end date]. 9. Place of Performance Washington, DC VA 50 Irving Street Washington, DC 20422 10. Hours of Performance The Contractor shall be required to work from 8:00 a.m. to 4:00 p.m., Monday through Friday, during clinical hours. Federal Holidays: The following holidays are observed by the Department of Veterans Affairs: New Year's Day Martin Luther King Jr.'s Birthday Presidents' Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Christmas Any day specifically declared by the President of the United States to be a national holiday 11. VA Information Custodial Language a. This entire section applies to all acquisitions requiring any Information Security and Privacy language. The Government shall receive unlimited rights to data/intellectual property first produced and delivered in the performance of this contract or order (hereinafter "contract") unless expressly stated otherwise in this contract. This includes all rights to source code and all documentation created in support thereof. The primary clause used to define Government and Contractor data rights is FAR 52.227-14, Rights in Data General. The primary clause used to define computer software license (not data/intellectual property first produced under this contract or order) is FAR 52.227-19, Commercial Computer Software License. b. Information made available to the contractor by VA for the performance or administration of this contract will be used only for the purposes specified in the service agreement, SOW, PWS, PD, and/or contract. The contractor shall not use VA information in any other manner without prior written approval from a VA Contracting Officer (CO). The primary clause used to define Government and Contractor data rights is FAR 52.227-14, Rights in Data General. c. VA information will not be co-mingled with any other data on the contractor's information systems or media storage systems. The contractor shall ensure compliance with Federal and VA requirements related to data protection, data encryption, physical data segregation, logical data segregation, classification requirements, and media sanitization. d. VA reserves the right to conduct scheduled or unscheduled audits, assessments, or investigations of contractor Information Technology (IT) resources to ensure information security is compliant with Federal and VA requirements. The contractor shall provide all necessary access to records (including electronic and documentary materials related to the contracts and subcontracts) and support (including access to contractor and subcontractor staff associated with the contract) to VA, VA's Office of Inspector General (OIG), and/or Government Accountability Office (GAO) staff during periodic control assessments, audits, or investigations. e. The contractor may only use VA information within the terms of the contract and applicable Federal law, regulations, and VA policies. If new Federal information security laws, regulations, or VA policies become applicable after execution of the contract, the parties agree to negotiate a contract modification and adjustment necessary to implement the new laws, regulations, and/or policies. f. The contractor shall not make copies of VA information except as specifically authorized and necessary to perform the terms of the contract. If copies are made for restoration purposes, after the restoration is complete, the copies shall be destroyed in accordance with VA Directive 6500, VA Cybersecurity Program, and the VA Information Security Knowledge Service. g. If a Veterans Health Administration (VHA) contract is terminated for default or cause with a business associate, the related local Business Associate Agreement (BAA) shall also be terminated, and actions shall be taken in accordance with VHA Directive 1605.05, Business Associate Agreements. If there is an executed national BAA associated with the contract, VA will determine what actions are appropriate and notify the contractor. h. The contractor shall store and transmit VA sensitive information in an encrypted form, using VA-approved encryption tools which are, at a minimum, Federal Information Processing Standards (FIPS) 140-2, Security Requirements for Cryptographic Modules (or its successor), validated and in conformance with VA Information Security Knowledge Service requirements. The contractor shall transmit VA sensitive information using VA-approved Transport Layer Security (TLS) configured with FIPS-based cipher suites in conformance with National Institute of Standards and Technology (NIST) 800-52, Guidelines for the Selection, Configuration and Use of Transport Layer Security (TLS) Implementations. i. Reserved j. The contractor's firewall and web services security controls, as applicable, shall meet or exceed VA's minimum requirements. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor may use and disclose VA information only in two situations: (i) in response to a qualifying order of a court of…