PSC codes › 7D20
PSC 7D20 — Service Delivery Management (Hardware and Perpetual License Software): federal contracts
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What PSC 7D20 covers
Description: Hardware and software needed for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
Includes: Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.
Excludes: the Tier 1 and 2 Help Desk products.
Official definition: GSA PSC Manual (PSC April 2025.xlsx), acquisition.gov/psc-manual. Category: IT › Product.
Who is winning new PSC 7D20 work
Contractors ranked by obligations on awards that started FY2024–FY2027 to date.
| Contractor | Obligations | Awards |
|---|---|---|
| NAKUPUNA CONSULTING LLC | $63.8M | 1 |
| SCIENCE APPLICATIONS INTERNATIONAL CORPORATION | $58.3M | 38 |
| CACI, INC. - FEDERAL | $34.7M | 1 |
| LEIDOS, INC. | $25.7M | 1 |
| NOBLIS MSD LLC | $21.9M | 16 |
| DELOITTE CONSULTING LLP | $20.3M | 4 |
| KONIAG IT SYSTEMS, LLC | $16.4M | 1 |
| CELLEBRITE INC | $11.1M | 1 |
| TC TECHNOLOGY SOLUTIONS, LLC | $10.1M | 1 |
| FCN, INC. | $9.4M | 14 |
How competitive is PSC 7D20?
- 83.8% of obligations on these awards were competed.
- 35.5% of competed awards that report offers drew a single offer (n=431).
- 52.4% went to small businesses.
- The five largest contractors hold 46.6% across 248 contractors.
NAICS codes used on PSC 7D20 awards
| NAICS | Industry | Share |
|---|---|---|
| 541519 | Other Computer Related Services | 24.1% |
| 541330 | Engineering Services | 23.1% |
| 541512 | Computer Systems Design Services | 22.2% |
| 541511 | Custom Computer Programming Services | 12.0% |
| 517810 | All Other Telecommunications | 3.8% |
| 334290 | Other Communications Equipment Manufacturing | 3.6% |
| 334111 | Electronic Computer Manufacturing | 3.1% |
| 511210 | Software Publishers | 2.8% |
Related PSC codes
DA01 Business Application/Application Development Support Services (Labor) · DA10 Business Application/Application Development Software As a Service · 7A21 Business Application Software (Perpetual License Software) · 7A20 Application Development Software (Perpetual License Software) · R499 Other Professional Services · 7B22 Servers (Hardware and Perpetual License Software) · 7E20 End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW) · 7G21 Digital Network Products (Hardware and Perpetual License Software)
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