AI Native Complaint Intake and Case Analysis Solution

Inactive on SAM.gov · Unrestricted (full and open) · Federal Acquisition Service, GSA · DC · NAICS 518210 · Solicitation 47QACA26K0718

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Solicitation details

Solicitation number	47QACA26K0718
Notice ID	ee3640003b2c41abb3405fbec9bdd0b3
Agency	General Services Administration (GSA)
Sub-agency	Federal Acquisition Service
Contracting office	OFFICE OF CENTRALIZED ACQUISITION SERVICES
NAICS code	518210 — Data Processing, Hosting, and Related Services
Product / service code (PSC)	R499
Set-aside	Unrestricted (full and open)
Notice type	Justification
Posted	14 August 2026
Response deadline	Not stated
Place of performance	DC, USA
Competition	Likely sole source (FedSift estimate from the notice text) — confirm on SAM.gov before investing in a bid

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Description

OCR enforces federal civil rights laws in the nation's schools, including Title VI, Title IX, Section 504, and the Age Discrimination Act. OCR began calendar year 2025 with approximately 19,000 pending complaints and received a record 23,879 new complaints during 2025, while resolving approximately one percent of its pending inventory. The pending inventory now exceeds 40,000 cases and grows by approximately 2,000 complaints per month. Intake, deduplication, and categorization are performed manually, contributing to processing times that substantially exceed the case processing benchmarks established in the OCR Case Processing Manual. The Government requires a commercially available, AI-native complaint intake and case analysis solution, configured and deployed into production, that automates intake, deduplication, and categorization of the existing backlog and of future public complaints.

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Market context: GSA and NAICS 518210

About the buyer and the industry, not this specific solicitation. Source: USASpending.gov award data, updated nightly.

In fiscal year 2026, GSA obligated $18.6M across 21 contract actions under NAICS 518210.
10 contracts worth $328.7M in this category end within the next 18 months.

GSA contracts under NAICS 518210 →

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