Telephone Operator Support Services l KCVA | Base plus four (4) option years

Inactive on SAM.gov — responses were due 17 Sep 2026 · Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14) · Department of Veterans Affairs (VA) · Kansas City, MO · NAICS 561421 · Solicitation 36C25526Q0654

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A newer version of this notice has been posted. SAM.gov republished solicitation 36C25526Q0654 on 15 September 2026. This page is kept because it is a real record, but the current requirement, dates and attachments are on the latest version. Read the latest version →

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SAM.gov marked this notice inactive — responses were due 17 September 2026.

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Solicitation details

Solicitation number36C25526Q0654
Notice ID8f423ee061cb45c29d4e4f0247b11274
AgencyDepartment of Veterans Affairs (VA)
Contracting office255-NETWORK CONTRACT OFFICE 15 (36C255)
NAICS code561421 — Telephone Answering Services
Product / service code (PSC)R426
Set-asideService-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
Notice typeSolicitation
Posted10 September 2026
Response deadline17 September 2026 (closed)
Place of performanceKansas City, MO, USA

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Description

The Department of Veterans Affairs (VA), Kansas City VA Medical Center (KCVAMC), requires 24 hours per day, 7 days per week Telephone Operator Services in support of KCVAMC and all associated sites. Under this Performance Work Statement (PWS), the Contractor shall provide all personnel, supervision, management, and other resources necessary to perform on?site telephone operator and telecommunications support services as described herein. See attachment 36C25526Q0654_RFQ Final for more details.

Version history

SAM.gov has posted 2 notices under solicitation 36C25526Q0654, oldest first.

Documents in the solicitation package

1 file is attached to this notice.

  • 36C25526Q0654_RFQ FINAL.pdf

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Market context: VA and NAICS 561421

About the buyer and the industry, not this specific solicitation. Source: USASpending.gov award data, updated nightly.

  • In fiscal year 2026, VA obligated $13.0M across 23 contract actions under NAICS 561421.
  • 13 contracts worth $24.5M in this category end within the next 18 months.

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