Solicitations › VETERANS AFFAIRS, DEPARTMENT OF › NAICS 518210

R408--MAIL MANAGEMENT SERVICES ANSWERING VENDOR QUESTIONS

VETERANS AFFAIRS, DEPARTMENT OF · Solicitation 36C10D26Q0139 · NAICS 518210 · Unrestricted (full and open) · Closed

Solicitation details

Solicitation number	36C10D26Q0139
Notice ID	9ce5255a8b9942c596bdc7f30faa7372
Agency	VETERANS AFFAIRS, DEPARTMENT OF
Sub-tier	VETERANS AFFAIRS, DEPARTMENT OF
Contracting office	VETERANS BENEFITS ADMIN (36C10D)
NAICS code	518210
Product / service code (PSC)	R408
Set-aside	Unrestricted (full and open)
Notice type	Sources Sought
Posted	20 July 2026
Response deadline	21 July 2026 (closed)
Place of performance	Washington, DC, USA

Description

Q1. Please confirm that the VBA receives 41,000 packets per day on average but the ask of the contractor for this TO is to process up to 5-7,000 after the third month. The potential is more as the contractor proves its value. This 5-7,000 is all USPS mail and mail that is being shipped to contractor by VBA RO's. A1. The Government confirms that VBA estimates receiving approximately 41,000 mail packets per day across all centralized mail operations; however, this figure represents the total mail volume processed through the full centralized mail pipeline and is not the contractor's Task 5.14 obligation. Task 5.14 Mail Packet Processing Services is a distinct function separate from mail receipt, scanning, and conversion. It represents human-assisted claims processing actions, analogous to work a claims assistant would perform, on mail packets that automated processing was unable to complete, ensuring mail is actioned the same day it enters a work queue. The contractor's Task 5.14 obligation is to process 5,000 7,000 packets per day following the Month 3 ramp-up period as outlined in Table 5 of PWS Section 5.14. The Government notes that this volume has trended downward over time as mail automation capabilities have matured, though temporary spikes may occur due to automation issues or special projects.

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